Room 1001

Building A, Yuexiu Building,Yuexiu District,

Guangzhou City, Guangdong Province

Chinese

tel：（+86）400-600008999

Most of our payment methods are available for all currencies (Visa, Mastercard, American Express, Delta, Visa Electron, Maestro credit and debit cards and PayPal).

Please note, evouchers and gift cards can currently only be used in British Pounds and Alipay can currently only be used in British Pounds, CNY, US Dollars and Hong Kong Dollars.

Please note, evouchers and gift cards can currently only be used in British Pounds and Alipay can currently only be used in British Pounds or Chinese Yen.

Most of our payment methods are available for all currencies (Visa, Mastercard, American Express, Delta, Visa Electron, Maestro credit and debit cards, PayPal and Alipay). You can also pay with a Selfridges Gift Card and eGift Card or an eVoucher.

Please note, eVouchers, Gift Cards, and eGift Cards can currently only be used in British Pounds and Alipay can currently only be used in British Pounds, CNY, US Dollars and Hong Kong Dollars.

Information about delivery times and how to track your order is available in our Delivery section. We will make every effort to deliver your order within the estimated timeframe. However delays are occasionally inevitable due to unforeseen factors or events outside our control, for example, material shortages, travel or transportation disruption, import delays, adverse weather conditions, or higher-than-anticipated demand. Please note, during particularly busy periods, such as a sale, orders may take a little longer to get to you.

Information about delivery times and how to track your order is available in our Delivery section. You will also receive delivery updates from our carrier partners when your parcel is on its way.

We no longer provide a returns label. Follow our returns portal link – www.returns.selfridges.com in order to arrange for our complimentary courier to collect your Products. Please note, should you choose to return your order through any other process not outlined in our Terms & Conditions (including a different carrier or postal service and not following the appropriate process for the value of the product(s), then any cost associated with that, as well as the risk, loss or damage to your order shall be borne by you).

Not completely satisfied? No problem. Within certain timelines and product restrictions, we will accept returns. The process varies for returns from an EU country and a non-EU country. For more information please see our Returns policy.

Unfortunately, in most cases we are not able to refund local tax and duties paid at checkout on international deliveries (including the EU) as these are charged by local governments and paid by Selfridges on your behalf.

Certain countries operate schemes to reclaim any local tax and duties if you return goods and will require a specific application by you to your local government or authority.

(For certain US states, if an order is returned to us via our designated courier we may be able to refund sales taxes subject to the local state laws.)

If you are buying goods for delivery to an international address (excluding US addresses), we deduct UK VAT (where applicable) from the product price, and we will add local import duties at checkout that are applicable in order to deliver the goods to your country.

US orders

We will calculate, collect and remit US sales tax in states where legally required and details of this will be shown on your order at checkout.

If you’re shipping an order to a state where we are not legally required to collect sales tax, you’re responsible for any relevant taxes, customs and duties on the order in accordance with the relevant state laws.

If you are buying goods for delivery to a UK address, then we will charge UK VAT where applicable. The price is presented on the British Pound prices on the website. If you are shopping in a different currency, UK VAT will be updated when you select a UK delivery address at checkout.

If you are buying goods for delivery to an international address, then we will deduct UK VAT where applicable. This is already reflected in the prices on the website if you are browsing an international country. If you are browsing in UK, UK VAT will be updated when you select an international delivery address at checkout.

For international orders (excluding US orders)

Where you’re buying goods for delivery to an international address (excluding US addresses), Selfridges and our delivery partner aim to handle all customs documentation and formalities. Any tax, customs or duties owed will be calculated at checkout.

Occasionally, this process can take longer, and orders may be held by local customs. In that event, we will try wherever possible to resolve this issue, however, local customs may contact you as the designated importer. In that event, and if you require additional assistance, please call our Customer Services team on 0800 123 400 (from the UK) or +44 (0)20 7160 6222 (from overseas).

For US orders

Where you are buying goods for delivery to a US address in certain states, Selfridges will handle the required customs documentations and formalities. Any taxes, customs or duties owed will be calculated at checkout.

Please note that for certain US states we can’t calculate the tax owed due to specific legislation. In such states, it is your responsibility to handle any relevant taxes, customs and duties on the order in accordance with the relevant state laws.

Yes. International customers can continue to shop online with us VAT-free. With almost everything on selfridges.com available for international delivery, you can send your order to 130 countries and regions around the world, including Europe, North America, Australia, the Middle East and China.